Where workflow automation runs out of runway.
The tasks that need a decision, a lookup, and a follow-up — not a linear "if-this-then-that." Custom agents that plan, use tools, verify their work, escalate when they’re uncertain, and log everything so you know why.
IS THIS YOU?
- You have a workflow with 5+ steps that touches 3+ systems.
- An RPA vendor tried it, and it broke on the first edge case.
- The people doing this work are expensive and it’s not their best use of time.
- You need traceability — every action logged, every judgment defensible.
WHAT WE DO
- Task decomposition. We map the workflow with the people doing it today. Identify decisions vs actions.
- Tool inventory. Which systems the agent needs to read and write. Permissions per system.
- Agent design. Planner, tool-use, verifier, escalation logic, human-in-the-loop hooks.
- Guardrails. Cost limits, action limits, time limits. Nothing runs forever.
- Observability. Every step logged. Reviewable. Replayable.
HOW WE WORK
- Workflow audit. Watch it happen. Talk to the people. Map the actual steps, not the ideal ones.
- Feasibility check. Which parts can an agent do reliably today, which need human-in-the-loop, which shouldn’t be automated at all.
- Pilot. Fixed-scope build on a slice of the workflow. Real data, close monitoring, humans review outputs.
- Scale. Tighten the loop as confidence grows. Retainer covers monitoring, tuning, model updates.
WHAT YOU GET
- An agent that does the work end-to-end, not a demo.
- Escalation paths for cases the agent shouldn’t handle alone.
- Guardrails on cost, time, and side effects.
- Complete audit trail — every action logged with reasoning.
SAMPLE PROJECT
Customers loved placing orders online — but many still sent orders via email in whatever format was fastest: spreadsheets, PDFs, plain-text emails, even photos of handwritten forms. For repeat orders and complex team rosters, attaching a file beat clicking through a web form. Read the full story here
Your questions and concerns, addressed
When shouldn’t we automate this workflow?
When the workflow needs judgment that requires deep domain expertise, when the cost of a wrong action is high and hard to reverse, or when the volume doesn’t justify build cost. We say so honestly during the feasibility check.
How do we control what the agent can do?
Explicit tool inventory: it can only use the tools you approve. Guardrails on cost, time, and action count per run. Nothing runs forever; nothing spends unbounded money.
What happens when the agent gets stuck?
Escalation logic: uncertainty triggers a human handoff with the reasoning and context so far. Nothing gets stuck for long.
Can we audit every decision?
Yes. Every step logged with the agent’s reasoning. Replayable, reviewable, exportable.
What about compliance — SOC 2, HIPAA, GDPR?
Deployment-dependent. We deploy where your compliance boundary requires. On feasibility we confirm the compliance scope.
HOW PRICING WORKS
Every agent starts with a fixed-fee workflow audit plus a feasibility check — we watch the workflow happen, map the actual steps, and tell you which parts an agent can do reliably today.
You know upfront what the audit costs.
Pilot is scoped from the audit, then the full agent from the pilot. Ongoing runs on a monthly retainer covering monitoring, tuning, and model refresh. Single rate.
You know upfront what the audit costs.
Pilot is scoped from the audit, then the full agent from the pilot. Ongoing runs on a monthly retainer covering monitoring, tuning, and model refresh. Single rate.
...and this is what they think of us
Daniel Sliwin
Athleticknit Canada
The team has the ability to do what the customer imagines at a reasonable cost. Pushed us to go live sooner on certain tasks vs trying to get to the final product, but this is more my fault. The other one is the same for customers/ systems we have worked with, but make sure to set the same priorities constantly as we get too excited about new projects as a project management team (read full review)
Nubis Limited
Germany
FYB Romania is one of the very few we are still working with because we are happy with them FYB is our long term partner for offshore software development. They always provide help in all kinds of projects, such as ecommerce website development and support and also in creating new kinds of community portals, complex server setup and support. No project seems to be too big for them. (read full review)
Dan Coanda
Bro Rom
They are very accurate, reliable, and helpful in sorting out and finding great solutions. We had various platforms for our webshops, first we migrate one of them on Magento 1 and then we agreed to migrate all of them on Magento multistore. a lot of work &meetings but all went well, we had to learn a lot also :) (read full review)
Got a workflow that needs judgment?
— A few seconds to fill in a form and we'll do the rest!
45-minute discovery call. A co-founder plus one senior engineer. You leave with a scope, or a reason to stop.